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COVID-19 (Corona) NOTICE

Dear Valued Families:

We are RE-OPENED for in-person supervised visitation and exchanges. However, ALL clients and children MUST WEAR MASKS. We update our Mask policy per CDC guidelines. We will ensure proper distancing and implement recommended Covid protocols during the exchanges and visits. Because we are trying to re-open thoughtfully and safely, please do not bring any additional children or adults to the office who are not part of the visitation or exchanges.

COVID EXPOSURE POLICY:

If a parent is notified that they themselves or the child has been EXPOSED to COVID, we ask that the child or parent not attend any services for a min. of 7 days and also take a HOME TEST or a FREE COVID test available in Fresno County.


If the child or parent does not have symptoms after a Negative test and after 7 days have passed, we will resume services.
If the child or parent has any symptoms, we require a MEDICAL grade test, again FREE at many testing sites in Fresno. [ One is located in front of Pets Mart Address: 3220 W Shaw Ave, Fresno, CA 93711]  

COVID POSITIVE POLICY:

When a client tests positive, we ask for a copy of the POSITIVE test result to keep for our files.


All services will be suspended MINIMUM OF 7 DAYS AND we must receive a NEGATIVE clearance from a medical provider to resume services. Any person living with anyone with COVID who also comes to our office will also have to provide clearance. 

CURRENT CLIENTS

FOR SUPERVISED VISITS AND EXCHANGES -- Currently, full services will resume for supervised visit and exchange families, according to the current schedule you have. If you, the transporter, or the children are ill, please contact us and we will have to suspend services until the impacted person(s) is medically cleared.

NEW CLIENTS WHO NEED TO ENROLL

  • Our enrollment will continue to be conducted through our website -- Go to CoreTSolutions, llc: 
  • Mediation Services and More.,"Enrollment in Services" tab. The "Frequently Asked Questions" tab also addresses most of the issues you may have questions about.
  • Any new clients who must attend Orientation for Supervised Visits or Exchanges will do so "virtually" via the Contract that is required to be signed and submitted.. The Orientation Summary is embedded in that Contract, in English and Spanish. We will update you about our COVID-19 closure, re-opening date, and protocols as necessary.
  • Other service clients (Classes, Mediation, Assessments) will receive instructions for virtual or telephonic services as summarized above.

In the event we have to close again and you need a place to safely exchange the children, families are to use the designated police stations listed in the Contract: Fresno Police Station on Cedar/Teaque and the Madera Police Station on C. Street for Madera clients.

All Substance Abuse Assessments and Family Law/Civil Mediations will be conducted via phone or Zoom (web conferencing). Staff will stay in contact with you and we will decide the best options. All clients enrolled in Co-Parenting, Parenting or Specialized Courses will be sent a Zoom Meeting link. We will be conducting all courses via Zoom until September 2020. We assure you that all courses will meet court standards and your certificates of completion will be honored. 

We appreciate your patience and understanding at this chaotic time. Health and wellness to you all.

                                                                                                                CoreTsolutions Team